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Return Window

You have 60 calendar days from the date of delivery to return your NeuroMD device. Returns after 60 days from the date of delivery are ineligible for a refund and will not be shipped back to the customer. We recommend emailing us to find out when you

Minimum Trial Period

We require a 30-day minimum trial period to give the treatment a fair chance. If you wish to return your product, please contact customer care at [email protected] to obtain an RMA return label. We provide discounted return shipping labels for a fl


For the safety of our customers and employees, supplements (Collagen) are an all-sales final product and we do not accept returns because of the risks associated with handling returned supplement/food items. Feel free to check our Shipping & Returns

Reserved Rights

Once a return is initiated and/or your return label has been provided, you are given a 7-day grace period to drop it off at your local post office. If the product is not dropped off within 7 days of obtaining your return label, NeuroMD is within its

Return to Sender

Refused packages, undeliverable addresses, and packages returned to sender will be charged a return shipping fee of $14.95 as we are charged by the carrier for the return processing and shipping back to our warehouse. Feel free to check our Shipping