NeuroMD 

You have 60 calendar days from the date of delivery to return your NeuroMD device.<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0pt 0px; padding: 0px; font-weight: 400; font-size: 16px; line-height: 1.8; font-style: normal; text-decoration: none; color: rgb(38, 38, 38); font-family: Lato; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">Returns after 60 days from the date of delivery are ineligible for a refund and will not be shipped back to the customer. We recommend emailing us to find out when your 60-day trial expires so we can assist you in determining your date.&#xA0;<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0pt 0px; padding: 0px; font-weight: 400; font-size: 16px; line-height: 1.8; font-style: normal; text-decoration: none; color: rgb(38, 38, 38); font-family: Lato; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);"> <span id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box; color: rgb(38, 38, 38); background-color: rgb(255, 255, 255); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Feel free to check our&#xA0;<a href="https://getneuromd.com/pages/shipping-returns" target="_blank" rel="noopener noreferrer"></a><span style="-webkit-font-smoothing: antialiased; box-sizing: border-box; color: rgb(38, 38, 38); background-color: rgb(255, 255, 255); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://getneuromd.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Shipping &amp; Returns page</a> for more information.

You have 60 calendar days from the date of delivery to return your NeuroMD device. Returns after 60 days from the date of delivery are ineligible for a refund and will not be shipped back to the customer. We recommend emailing us to find out when you

Return Window

Returns

Spinal Cord Injury

Disc Issues

Sciatica or Pinched Nerve

Arthritis

Scoliosis / Kyphosis / Structure Issues

Cancer-Related Issue

Spinal Stenosis

Degenerative Disk Disease

Spondylolisthesis

Fibromyalgia

Sacroiliac Joints (SI)

Facet Inflammation / General Inflammation

How Can This Help? (Corrective Therapy Device)

List of Contraindications

Arachnoiditis

Heart Problems

Pacemaker

Rods and Screws

Spinal Fusion

Surgical Mesh

Titanium Shoulder Prosthetic

Specific Electronic Implant (Persistent)

Neuropathy

Scarring / Overweight / Not feeling Stimulation

Spinal Decompression Tables

Compressed Bone Fractures

Spinal Cord Stimulator

How Do I Charge It?

Who Can or Cannot Use? (Corrective Therapy Device)

Shocking Sensation

Burns

Rash

Dizziness

Erratic Stimulation or Sharp Pulses

Can your device electrocute a person if it malfunctions?

Side Effects (Corrective Therapy Device)

Helpful Tips & Getting Started

What's included in the kit?

How is NeuroMD different?

Will NeuroMD work for my pain?

How Do I Use NeuroMD?

Who should not use NeuroMD?

What are the electrode pads made out of and how long will they last?

Does NeuroMD accept FSA or HSA?

Can I use insurance to pay for NeuroMD?

Can I use the device on other areas of my body?

Do you offer an affordable payment plan and what is Affirm?

How does your 60 day at-home trial work?

How do I return?

How long can I use it on a full charge? (WBCTD)

How is this different from e-stim?

Frequently Asked Questions

Where to Attach the Device

Neck / Cervical Spine

Knee / Hip Pain

Implants / Hardware

Psoas Muscle

Areas of Device Usage (Corrective Therapy Device)

Upkeep

Gel Pads

User Guide (V4)

User Guide (V3)

Quick Start User Guide (V2)

User Guides (Corrective Therapy Device)

General Troubleshooting

Device or Remote Won't Charge

Device & Remote Won't Connect

Troubleshooting (Corrective Therapy Device)

Usage & Tips

How to Charge Device/Remote

How to Connect the Device & Remote (V3 & V4)

How Often Should I Use My NeuroMD Device?

5 Helpful Tips (V2 Device)

How Often Should I Charge the Device/Remote?

General Usage (Corrective Therapy Device)

Corrective Therapy Device

What is the New Whole-Body Corrective Therapy Device?

Intended Uses of the Whole-Body CTD

Parts of the Whole-Body CTD Kit

Do’s & Dont’s

General Information

Offline Control (WBCTD)

Quick Start Guide (WBCTD)

How to charge the pod(s) and the remote? (WBCTD)

Electrode placement suggestions (WBCTD)

How To's

When to use NMES?

When to use TENS?

When to Use Relaxing Massage?

Complete Relief (TENS & NMES)

Warm Up (NMES)

Strengthening (NMES)

Recovery (NMES)

Pain Blocking (TENS)

Relaxing Massage (TENS & NMES)

Programs & Recommendations

Display lights off (WBCTD)

Intermittent output (WBCTD)

Weak stimulation; cannot feel stimulation (WBCTD)

Stimulation weakens when starting treatment (WBCTD)

Uncomfortable stimulation (WBCTD)

Ineffective stimulation (WBCTD)

Stimulation is not producing the usual sensation (WBCTD)

Electrode failure (WBCTD)

Device battery low (WBCTD)

Pod not connecting to the remote (WBCTD)

Troubleshooting (WBCTD)

Whole-Body Corrective Therapy Device (Latest Release)

Ultima Neuro Brochure

Ultima Neuro Technical Specifications

Ultima Neuro Quick Start Guide

Ultima Neuro Output Specifications

Conductive Socks Package

Ultima Neuro

RAD Roller

How To Open Your New Neuro Ball

Free Mobility App

Back Bundle

How often should I wear them?

How long do they take to break in?

Should I move them between shoes?

How long do they last?

Can I run in Fulton insoles?

What if I feel pain when wearing insoles?

The Classic Insole

Product Help

Incorrect Address

Order Edit Request

Cancellation

Order Replacement Parts

How to Make Shop Pay Payments

Orders

Subscription Edit Request

Subscriptions

Lost Shipment

Shipping Outside the US

Labels

International Considerations (Brazil, South Korea & China)

Shipping Protection

Shipping Held at Customs

Shipping

Minimum Trial Period

Exception

Reserved Rights

Return to Sender

Opened Packages

Unopened Packages

Dispute

Processing

Restocking Fee

Refunds

Coverage

Replacement

Warranty

Refer A Friend

Referrals

Earn Rewards

Products Eligible for Rewards Redemption

Birthday Rewards

Rewards

Return WindowUpdated a year ago