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Lost Shipment

Title and risk of loss pass to you upon our transfer of the products to the carrier. We are not liable for any delays in shipments, or lost items. Please email [email protected] or call us at 877-300-9062 so we can assist you with these concerns.

Shipping Outside the US

Countries outside of the US may require you to pay VAT/GST and import duties. Any customs fees assessed are on top of your cost of shipping and are the customers' responsibility to pay. For international shipments, NeuroMD will not be held responsibl


We provide discounted shipping labels for a flat rate of $6.95. If you need assistance with your return, then please email [email protected] or call us at 877-300-9062 so our support team can create one for you.

International Considerations (Brazil, South Korea & China)

Shipping to Brazil. You need to enter your Cadastro de Pessoas Físicas (CPF) or Cadastro Nacional da Pessoa Jurídica (CNPJ) number into the Additional Information field on the payment page in the checkout process. If you are a foreign national withou

Shipping Protection

This shows as Shipping Protection on the cart. It covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items will cover. Package protection covers on a per order basi

Shipping Held at Customs

Detailed broker information is required.Call the carrier (FedEx, etc.) and ask for customer support (a real human). Explain your concern about the shipment and ask for the carrier to be your customs broker. They will then send you forms to your email

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