Device Won’t Connect / Remote Stays at 00

1. Make Sure Both Units Are Powered On

• Turn on the device

• Turn on the remote

Tip: If they aren’t pairing on their own, try “inverse powering”:
Turn on the remote first, then the device.

2. Check the Indicator Lights

• The device light should be solid (not flashing red).

• The remote should show the home screen without errors.

If the device light is flashing red → it needs charging before it can connect.

3. Attach the Electrode Pad First

For safety, the device will NOT begin stimulation unless it senses skin contact.

Do this:

1. Snap the device onto a fresh or fully sticky electrode pad

2. Apply it firmly to your upper calf, thigh, or 3 inches above the knee

3. Smooth out any lifted edges

4. Make sure the gel is fully touching the skin

Important: Old or dry pads are the #1 reason the device won’t connect or start.

4. Start the Session & Increase Intensity

Use the remote to increase intensity:

• Go up to level 15 or until you feel stimulation

If everything is connected, the remote will go from 00 → 01 → 02, etc.

If the Remote Stays at “00”

This means the device isn’t sensing the pad/skin correctly.

Try the following:

A. Manually increase intensity on the device itself

Press the + button on the device.

If it increases on the device but not the remote → it’s a pairing issue.

B. Replace the electrode pad

Pads that feel dry, lose adhesion, or have worn gel → block stimulation.

C. Move the pad to a fleshy area

Avoid bony spots — the device needs solid contact.

If It Still Won’t Connect

This usually indicates:

• Worn pads

• Weak battery

• Incorrect placement

• A pairing glitch

Try:

1. Reboot both device & remote

2. Swap both sides of the double-ended charging cable (very common fix)

3. Charge both units using a different USB port or wall adaptor

4. Try a new electrode pad

If none of these work, we’re happy to help. Please call us at 877.300.9062 or email us at [email protected].