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Orders

Incorrect Address

Please double-check your address before submitting your order. We are not responsible for incorrect addresses. Any update can be made within 12 hours from ordering as long as it is still pending fulfillment. Please email [email protected] or call u

Order Edit Request

Any update can be made within 12 hours from ordering as long as it is still pending fulfillment. Updates to an order can refer to the ones below:. Please email [email protected] or call us at 877-300-9062 ASAP.

Cancellation

Any request to cancel can be made within 12 hours from ordering as long as it is still pending fulfillment. Once the package has been passed to the carrier for shipment, certain fees will apply. Please email [email protected] or call us at 877-300-

Order Replacement Parts

Replacement parts can be ordered here: https://getneuromd.com/collections/replacement-parts. Replacement Electrode pads can be ordered here: https://getneuromd.com/products/replacement-electrodes-3-pack.

How to Make Shop Pay Payments

You can pay with your debit card or credit card for all Shop Pay Installments purchases on the Shop app, affirm.com or in the Affirm app. In the Shop app:. In Shop Pay on your desktop:. Reference: https://shoppay.affirm.com/help/s/article/making-a-pa