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Frequently Asked Questions

What's included in the kit?

WHAT'S INCLUDED:Pre-programmed device with clinically studied parametersDual ended charging cable for device and remoteRechargeable LCD screen remoteTreatment protocol & exercise guide2x long-lasting electrode gel-pads (3 month supply)Ziplock storage

How is NeuroMD different?

NeuroMD engineered the first ever Corrective Therapy Device® that delivers clinically studied NMES parameters. When using NeuroMD’s patent-pending FDA cleared class II medical device, you're getting a scientifically sound treatment backed by years of

Will NeuroMD work for my pain?

Back and leg pain is complex. However, NeuroMD is unique as it works for the majority of people because it improves musculoskeletal function and health. By healing damaged tissues, reducing inflammation, and strengthening spinal stabilizing muscles,

How Do I Use NeuroMD?

Who should not use NeuroMD?

It is always recommended to consult with your physician before starting any new exercise program or treatment modality. We do not recommend using the NeuroMD Corrective Therapy Device directly over any metallic implants. Patients with any electronic

What are the electrode pads made out of and how long will they last?

The electrode pads adhere to the body via the hydrogel area (similar to hospital EKG electrodes). Our electrodes have a long usage life of about 20-30+ applications. To maximize electrode pad life, make sure your skin is clean and does not contain an

Does NeuroMD accept FSA or HSA?

Yes, you can use your HSA (Health Savings Account) or an FSA (Flexible Spending Account) debit card like you would any other credit card. The NeuroMD Corrective Therapy Device is eligible for use with either accounts. Electrotherapy Pain Relief Devic

Can I use insurance to pay for NeuroMD?

Depending on your plan, you may be reimbursed directly from your insurance company after purchasing your device. We don’t accept direct payment from insurance companies, but we provide a proof of purchase itemized receipt via email and will help you

Can I use the device on other areas of my body?

The NeuroMD Corrective Therapy Device can be used on other areas however, we do not recommend use on the front of the neck, across the chest, or on the head.The device will improve musculoskeletal health and function on the area it is applied. For ex

Do you offer an affordable payment plan and what is Affirm?

With Affirm you pay once monthly for 3 months with 0% interest. You never pay more than what you agree to up front. To sign up for Affirm, you must:

How does your 60 day at-home trial work?

At NeuroMD, our pride is not only in our products, but In the results and progress our customers achieve. We know the NeuroMD device works and we are so confident in its effectiveness that we provide a 60 day at home trial. If for any reason your Neu

How do I return?

To initiate a return please call customer care at 877-300-9062 or email us at [email protected]. An RMA number and return instructions will be provided to you via email. For more information please click here to view our return policy.

How long can I use it on a full charge? (WBCTD)

The remote and pods come with rechargeable batteries. Do not attempt to disassemble or forcibly open the internal battery. To extend battery life, charge the kit (remote and pods) every 3-6 months if they're not used frequently. Remote. Pods. NOTE: O

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